Returns.

If you bought from us online, you have the right to cancel your order for any reason within 14 days after the day you receive the watch. You do not need to give a reason.

After telling us you wish to cancel, you have a further 14 days to send the watch back to us.

To cancel, tell us clearly — for example by email to aevorawatches@gmail.com, by phone or WhatsApp on +44 7868 807395, or by post to our returns address below. Please include your name, order reference, the watch you are returning and the date you received it.

You may use the following wording if you wish: “I hereby give notice that I cancel my contract for the sale of the following goods: [watch], ordered on [date] / received on [date]. Name, address, signature (if on paper), date.”

Please send returns to:

Aevora Watches Returns, Unit 3, Charlton Drive, Corngreaves Trading Estate, Cradley Heath, B64 7BJ, United Kingdom

This is also our fulfilment location. It is not a showroom and is not open for customer visits or collections.

If you are returning a watch because you have changed your mind, you are responsible for the cost of returning it to us. We recommend a tracked and insured service, as the watch remains your responsibility until it reaches us.

If the watch is faulty, damaged or not as described, see “Faulty or incorrect items” below — you will not pay the return postage.

You may handle and inspect the watch as you would in a shop to establish its nature, characteristics and functioning. Please return it with its box and all packaging and accessories it came with.

If the watch has been handled beyond what is necessary to inspect it — for example worn, scratched, resized, or with protective film removed and marked — we may reduce the refund to reflect the loss in value.

We will refund the price of the watch and the standard delivery cost you paid. We will make the refund within 14 days of receiving the watch back, or of you providing evidence that you have returned it, whichever is earlier.

If you chose an optional delivery service costing more than our standard option, we only refund the cost of the standard option.

Refunds are made using the same payment method you used, unless we agree otherwise. There is no fee for the refund.

If your watch is faulty, damaged on arrival or not as described, please contact us at aevorawatches@gmail.com or on +44 7868 807395 as soon as possible with your order reference and photos where possible.

Under the Consumer Rights Act 2015 you are entitled to a refund within 30 days of delivery, or a repair or replacement after that, depending on the circumstances. We will cover reasonable return postage costs for faulty, damaged or incorrect items.

These rights are in addition to your right to cancel and are not affected by this policy.